RETURNS

Are you a registered user?

• Access your profile and visit the “Order History” section and select the order you want to return. If there are more products in the same order, select only the concerned product.
• Choose the exact return reason. Within the following 24 hours, our Customer Service will reply to you. Once your request is approved, you will receive the prepaid shipping label by e-mail, or you will be able to download it from your account.
• Prepare the package.
• On the label you will find the name of the courier in charge of the collection.
• Book the collection of your return For more information look at the question "How can I book the collection of a return?".
• Within 48/96 working hours of receiving the return at our warehouses, you will receive the refund for the returned product through the payment method used during the purchase, net of return shipping costs.

If you paid your order through bank transfer, we will ask you to send us your IBAN code in order to proceed with the refund.

Have you placed the order as a guest?

• Access the "Track your order" section and enter the email with which you made the purchase and the order number you find in the confirmation email.
• If there are more products in the same order, select only the concerned product.
• Choose the reason of your return from the drop-down menu; our Customer Service will give you a feedback as soon as possible. Once your request is approved, you will receive the shipping label by email.
• Book the collection of your return For more information look at the question "How can I book the collection of a return?".
• Within 48/96 working hours of receiving the return at our warehouses, you will receive the refund for the returned product through the payment method used during the purchase, net of return shipping costs.

If you paid your order through bank transfer, we will ask you to send us your IBAN code in order to proceed with the refund.

Check the name of the courier on the label you received after completing the return request procedure.

• DHL: It is possible to get in contact with DHL by phone or book the package’s collection through the website (link sito DHL). 
• TNT: Follow the procedure reported in the documentation received during the return authorization phase. 
• OTHER COURIERS: You can choose the courier you prefer. However, the return’s shipping costs will be at your expense, and this might slow down the entire process.

To monitor the status of your return, enter the tracking number of the return label on the website of the courier in charge.

Are you a registered user?

Contact our Customer Service through your account, fill in all the regions and include some pictures of the product for a better evaluation.

Have you placed an order as a guest?

Go to "Track order" and insert the order number and your e-mail. Fill in all the regions and include some pictures of the product for a better evaluation.

Are you a registered user?

Contact our Customer Service through your account, fill in all the regions and include some pictures of the product for a better evaluation.

Have you placed an order as a guest?

Go to the "Track order" page and insert the order number and your e-mail. Fill in all the regions and include some pictures of the product for a better evaluation.